Question 1

Do you offer free shipping ?

Accepted Answer

Enjoy Free Complimentary Express Shipping on order above on 350 $. Now, you don't need to pay a Hugh amount of Shipping Charges to get your dream jewelry. We do ship Internationally to all address across the world.

Question 2

Do you ship internationally?

Accepted Answer

Yes, We do ship Internationally to all address across the world.

Question 3

How long will it take to receive my order?

Accepted Answer

As Eurus Engagement Rings deals in custom jewelry, any order will take around 1 to 2 weeks to make, and then it will be shipped. For international shipping, please give us 1 weeks to reach your location.

Question 4

How to track my order?

Accepted Answer

You can log in to your account on the website and check the status of the order there. Alternatively, you can contact our customer service center at eurusengagementrings@gmail.com for the same. We will add the tracking detail in your order section so you will notify by email for the tracking detail.

Question 5

What is your return policy?

Accepted Answer

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.You have to email us at eurusengagementrings@gmail.com about a return before 15 days after delivery so we will guide you with the return process. The return address, the return details, and return guide.Know More

Question 6

How do I return a item?

Accepted Answer

To start a return, please fill in your request information over here:https://eurusengagementrings.com/pages/contact-usPer our quick verification, we will guide you through our fast and precise return process.

Question 7

How long does the refund process take?

Accepted Answer

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Generally,The refund will reflect in your credit card within 2-3 working days but in some credit card it will take more time so it depends on your credit card company.To start a return for a refund process, please fill in your details in the below form on our website link :- https://eurusengagementrings.com/pages/contact-usFor any further questions, reach out to our customer support.

Question 8

What's the process of resizing my ring?

Accepted Answer

The resizing process starts naturally with order identification.If your ring does not fit, we offer free resizes. You just pay for shipping (From & To) charges.Our current timeline for resizing requests is 2-3 weeks from the time we receive your ring.The actual resizing craft time can vary between 1-2 weeks.You can read all about ring resizing in our website over here:https://eurusengagementrings.com/pages/resize-repairsReach out to our support for information or if you would like to start a resize process. Please find below our contact info page over herehttps://eurusengagementrings.com/pages/contact-us

Question 9

Do you offer custom design?

Accepted Answer

Yes, we do. You have to share your dream jewelry images with us and we will create it for you.We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...1.Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.2.We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.Contact us for customized and personalized order.https://eurusengagementrings.com/pages/contact-us

Question 10

Do you offer engraving?

Accepted Answer

Yes, we offer engrave service on our all precious fine jewelry.Engraving costs $20 for up to 15 characters, and 5.00 for each additional 10 character. After engrave we request to double-check on engraving and ask for the images of engraving before we ship it out to you.

Question 11

Lifetime warranty, what does it include?

Accepted Answer

We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Eurus Engagement Rings jewelry whenever it needs servicing. We stand by our work.We will repair your jewelry whenever it needs repairing for as long as you own it.Also, you can send your jewelry to us at any time for a free (for the first 2 year) thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.You can read all about our lifetime warranty on this below website page:https://eurusengagementrings.com/pages/warranty-careIf you have any questions about our policy, feel free to reach out. You can find our contact us on the below pagehttps://eurusengagementrings.com/pages/contact-us

Question 12

The ring I ordered is too big\small. Can I resize it?

Accepted Answer

Yes! With every ring purchase, we offer the first resize of your ring free of charge.This offer is valid for a 2 year, starting the count from the day you received your ring.To start a return, please fill in your request information over here:https://eurusengagementrings.com/pages/contact-usPer our quick verification, we will guide you through our fast and precise return process.

Question 13

Can I resize my ring to be locally, rather than send it back?

Accepted Answer

Unfortunately, no.Taking your ring for work at a 3rd party will void the lifetime warranty we offer.You can read all about our lifetime warranty herehttps://eurusengagementrings.com/pages/warranty-careWe do offer the first resize free of charge, a 2 year from the time you receive your ring.

Question 14

How can i contact you?

Accepted Answer

Should you require any further assistance or have any additional inquiries, please do not hesitate to reach out to us. We are here to support you throughout this journey and ensure your utmost satisfaction.You can also direct contact us on our below email.Email: eurusengagementrings@gmail.comoryou can contact us on the following pagehttps://eurusengagementrings.com/pages/contact-us

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